Spanish Bilingual Customer Service Representative

Onsite | Full-Time
Location: Mabuhay Tower IT Park

The Company Philippines is looking for a Spanish Bilingual Customer Service Representative to join our team in Cebu.

In this role, you will support our e-commerce operations across multiple platforms, including Amazon, Walmart, and Shopify. You will play a critical part in maintaining a high standard of customer service by ensuring timely, accurate, and professional responses to Spanish-speaking customers worldwide.

This position is ideal for individuals who are detail-oriented, have excellent communication skills, and thrive in a fast-paced, results-driven environment.

Key Responsibilities

• Handle inbound customer inquiries through email and chat on platforms such as Amazon Buyer Messages, Walmart Seller Center, and Shopify.

• Provide clear, accurate, and timely assistance to customers regarding orders, shipping, returns, refunds, and product details.

• Process returns, replacements, and refunds in accordance with established platform policies and internal standard operating procedures.

• Monitor open cases daily, ensuring that all tickets are resolved within established service-level agreements (SLAs).

• Escalate complex issues, including A-to-Z claims, chargebacks, and logistics exceptions, to Tier 2 support or management when necessary.

• Maintain accurate and organized documentation within CRM or ticketing systems to ensure accountability and visibility across teams.

• Coordinate with logistics and warehouse teams to address operational issues and ensure prompt resolution of customer concerns.

• Consistently maintain a professional and brand-aligned tone in all customer communications to uphold the company’s reputation for quality service.

Qualifications

• Fluency in Spanish, both written and spoken, is required.

• Strong communication, problem-solving, and interpersonal skills.

• Previous experience working with e-commerce platforms such as Amazon, Walmart, or Shopify is an advantage.

• Detail-oriented, organized, and able to manage multiple cases simultaneously.

• A customer-centric mindset with the ability to handle inquiries with professionalism, empathy, and efficiency.

• Familiarity with CRM or ticketing systems is preferred.

Why Join Us

This is an excellent opportunity to be part of a dynamic, globally oriented team where customer service plays a vital role in driving business success. You will work in a supportive environment that values operational excellence, professional growth, and proactive problem-solving. As part of our team, you will help deliver exceptional service experiences to Spanish-speaking customers and contribute directly to the success of our international e-commerce operations.

If you are passionate about customer service, fluent in Spanish, and eager to grow your career in a fast-evolving digital landscape, we encourage you to apply.

Ready to Apply?

Send your CV and brief cover letter to hr@zeroten.work
or tap on the button below to submit your application.