MEMBERSHIP TERMS

Last Updated: May 2025

  • Private Office members can access the whole space including their private office, the co-working  space, common areas and the pantry at any time. They can use their own Identification Key Card or biometrics to access the space through the IC Card/biometric enabled doors when the main door is locked.
  • Visitors may use the co-working space only during business hours (weekdays, 9am – 7pm).
  • Members may modify their offices but must always ask permission before the modification. Upon vacating the office, members must return the office to its initial state.
  • Cryptocurrency mining is strictly prohibited.
  • The space is for business purposes only, not for residential or others.
  • Members may use only the areas designated for them.
  • Installation of furniture, equipment, IT devices, etc., can be done upon the prior written approval of the operator. (The Member will shoulder all costs.)
  • Repair or restoration costs of any damages caused to the facilities will be paid by the Member immediately.
  • All Members must complete the Membership Registration Form before using the facilities found in this link: thecompany.ph/walkins

PAYMENT TERMS

  • Fees are payable every first day of the calendar month without need of demand. Failure to pay on the due date will incur 2% of the agreed rate. This will serve as the penalty.
  • Once any of the Terms and Conditions in this Annex A are violated, the Operator can fine whatever amount they deem fair.

AIRCONDITIONING USE, SMOKING & CLEANLINESS

  • ACs will be on only during operating hours and booked schedules. Electric fans are available at the front desk on a first-come-first-serve basis. Private Office Members may bring their own electric fans at no extra charge.
  • The building is a completely non-smoking area. Smoking inside the building, including electronic cigarettes, is strictly prohibited. Smoking shall only be done at the designated smoking areas outdoors.
  • The Operator will provide cleaning service in the common areas. Offices will be cleaned once a week. Members are responsible for the cleanliness and sanitation of the exclusive booths. Members are expected to observe cleanliness at all times.
  • As a rule, Members should dispose of their own garbage properly. Members should follow the garbage disposal process/rules accordingly.

EATING, DRINKING & HYGIENE

  • Refreshments are allowed in the common areas and only to such extent that it does not interfere with or in any way obstruct or disturb the work or activities of other members. A Member should avoid bringing drink and food with a strong odor.
  • Alcoholic beverages are strictly prohibited from the space. The penalty fee for storing or drinking alcoholic beverages in Zero-Ten Park’s space is PHP 10,000.
  • All Monthly and Office Members should bring their own mugs. Only walk-in clients day use clients will be provided with paper cups during their visit.
  • Members are obliged to observe personal hygiene at all times. Regardless of overnight work or studio/workshop work, Members must maintain good sanitary practices.

OTHER PROHIBITIONS

The following acts are prohibited:

    1. Continuous use of seat or space hogging (including leaving of personal belongings);
    2. Bringing in guests outside of regular operating hours without informing the management;
    3. Reserving seats or work areas;
    4. Bringing of pets or animals;
    5. Playing unauthorized music and TV (internet broadcasting) without headphones and disturbing other members;
    6. Network tapping, fraudulent activities such as data theft;
    7. Acts that should be done privately and not in a shared office;
    8. Making calls and Skype meetings which may obstruct or cause disruptions in the work of other members;
    9. Solicitations and peddling materials or things, especially those religious in nature, are strictly prohibited; handbill distribution and circulation as well as any unauthorized advertising and campaigns are not allowed.

PERSONAL BELONGINGS & PARKING

  • Members are always responsible for their personal valuables and belongings. The Operator will not be held liable or accountable for any theft or loss.
  • Parking space is free and available on a first-come-first-serve basis in Zero-Ten Park Mandaue and dedicated slots are available subject to monthly charges in Zero-Ten Park IT Park & Zero-Ten Park Makati.
  • Common Areas pertain to the shared seats area, bathrooms, beverage corner or areas outside the private offices, and meeting rooms.
  • Reception service (receiving visitors) includes giving visitors access to wireless internet connection and providing them seats at the waiting area. Zero-Ten Park’s Staff shall notify Members if their expected visitors have arrived.
  • MFP (copy, print-scan) are charged. 
    • Printing:
      • PHP3/page will be charged for printing documents with black text;
      • PHP15/page will be charged for colored documents.
    • Scanning: Free for the first 5 pages. Additional pages will be charged at PHP15/page.

MEETING ROOM & GUEST POLICIES

  • Use of meeting rooms requires prior reservation.
  • Non-members must pay a booking fee to access the meeting rooms.
  • Cancellation & Refund Policy:
    • Within 24 hours: ❌ No refund (100% of booking fee charged)
    • 7 days or less: 🔹 80% of the booking fee charged
    • 8 days or more: 🔸 50% of the booking fee refunded
  • Payment and guest lists for event space bookings must be submitted two (2) days prior to the booking.
  • Same-day or next-day bookings must submit payment and guest lists immediately.
  • Meetings with guests (invited visitors such as clients) are allowed even at the common area, but the Member should consider the possibility of disturbing the other members.
  • Shared Seats and Private Office Members may invite a maximum of 2 guests for a maximum of 2 hours. They will be charged PHP400/guest for extended stay.
  • Invited visitors must follow the prescribed check-in procedures at the reception desk at all times.
  • Minimize noise so as not to unduly disturb or obstruct other Members.

Coworking space Zero-Ten Park Flexible Convenient

EVENTS & PHONE BOOTH

  • Events may be held at the shared seats area during office hours. However, these are limited to only 2 hours at most and only upon approval of the operator. Approval would depend on the number of people, type of activity, and how it might affect other members.
  • To ensure seamless operations and secure access to our meeting room/event spaces, we kindly request that payments (at least 50% of the total amount or full payment) and a list of guests/equipment (for ITP meeting room/event space clients) be submitted two (2) days prior to booking. For same-day or next-day bookings, payment and guest/equipment lists must be provided ASAP. Failure to comply may result in voiding the booking.
  • Phone booths can be used anytime and are on a first-come-first-serve basis.
  • All Members can use the phone booth for 3 hours per day only.

MAIL, PACKAGE RECEIVING & CALL ANSWERING

  • If your membership allows for mail & package receiving, please use the address stipulated in the contract of lease. You must give the courier our contact details, especially the cellphone number to ensure, and the Operator may only receive a package that does not require payment.
  • Operator has the right to not receive the mail or package should the couriers deliver on a non-working or non-business day and hours.
  • Upon receiving the mail or package, The Company’s staff will notify you via email only with the email address you provided in the members’ registration form. We may hold it for up to 3 days. If unclaimed, The Company may charge an additional rate for storage fee per mail or package.
  • If your membership allows for call answering service, please use the telephone number provided by the Operator.
  • Operator has the right to not receive and forward calls should it happen on a non-working or non-business day and hours.
  • Operator will only notify the tenant of any calls received via email address provided by the tenant on the Members’ Registration Form.

CANCELLATION POLICIES

  • Shared Seat, Dedicated Seat, Virtual Office, and Private Office Member
    • For cancellations, a Member must email the appropriate email address and Staff who handled their membership plan. To cancel their membership, clients must take note of the number of days prior to end of the contract such as:
      • 30 days in advance if the membership term is more than 2 months;
      • 15 days in advance if the membership term is only 1 month.
    • Members who have canceled may still use the facility until the end of the month.
    • In addition, if the Member has registered his or her company’s address in the co-working space, the Member must change it by the end of the month.
    • Failure to give a cancellation notice at the specified period in advance will incur a penalty equivalent to one month of the plan the Member is subscribed to and automatic renewal of the contract.

END-OF-MEMBERSHIP PROTOCOL & TERMINATION

  • Members must return the office key, locker key (if applicable) and IC card promptly in the final month covered by the contract.
  • Additional usage fee (copy fee, etc.) incurred during the last month of the contract must be paid on the last day of the month following the final month covered by the contract. Any modifications and damages in the office occupied must be repaired and returned to its former state.
  • If the Member commits an act falling under any of the following acts, the Operator shall notify the Member two (2) weeks prior to the cancellation of the contract. In this case, the Operator does not bear any responsibility for any damages or losses suffered or incurred by the Member, and the membership fee, etc. received by the Operator will not be refunded.
    1. If the Member violates any provisions of the lease.
    2. If false information is provided in the application form.
    3. If the Member has committed an act that is contrary to public order and morals.
    4. If the Member should fail to pay the membership fee, rental fee, usage fee or any other fee for more than a month; if, after being notified for late payment,the Member does not respond to the notice stipulating the due date.
    5. If the facility is damaged by the Member’s or his/her visitor’s act, omission, fault or negligence.
    6. If the Member shall damage or tarnish the reputation and honor, and betray the trust of the or Operator, or if the Member causes disorder.
    7. If the Member violates this Agreement, administrative bylaws, other regulations and provisions stipulated by the operator.
    8. When a Member is deemed unsuitable as determined by the Operator.

CANCELLATION POLICIES

  • Matters not stipulated in the terms and conditions and matters necessary for the operation of the facility shall be stipulated separately by the administrator in the management bylaws.
  • The Operator reserves the right to make changes in this Agreement as they may deem appropriate or necessary. In such a case, it is possible to change/revise the terms, management rules and other matters concerning the management and operation of the facility, and the effect thereof shall extend to all Members. Notice of such change, revision, etc. to the Member shall be posted in the facility website, a prescribed place in the facility, and other methods which the Operator may consider appropriate.