We are looking for a Helpdesk Specialist

Posted On:   |   Last Updated:   |   Posted in
One of our members is looking for a Helpdesk Specialist who can provide excellent support & establish positive rapport to the business partners and workers using their system.Key tasks will include catering emails and chats within their helpdesk software conforming with their company’s processes, procedures, productivity, quality and timeframe benchmarks, updating online worker profiles (within our software system) if necessary, and general business administration support.

Qualifications:
  • Attention to detail and a methodical, systematic approach to your work (essential)
  • Resourceful and excellent problem-solving skills
  • Proven customer support experience or experience as a helpdesk specialist or customer service representative
  • Ability to multi-task, prioritise, and manage time effectively
  • Great team player and ability to remain professional and courteous with customers at all times
  • Excellent computing skills (including Excel, Word)
  • Excellent database administration skills
  • Experience with a variety of customised software applications
  • Clear and accurate communication (must have reliable, quality internet connection when working from home.) 
  • Understanding of Construction, Manufacturing, Oil & Gas, Heavy Industry preferred
  • Willingness to work Night Shift (9:00pm-6:00am) & to work on weekends (Saturday/Sunday) is preferred
Responsibilities:

  • Customer Service & Admin Support
    • Customer Support
    • Email Support
    • Tech Support
  • Office & Admin
    • Document snipping & management
    • Data Entry
  • Fluent in English & Spanish
  • Marketing & Sales
    • Email Marketing
  • Graphics & Multimedia
    • Graphics Editing
Salary:
  • Will be disclosed upon interview

Send your resume to with the subject 'HELPDESK SPECIALIST.' We do not accept walk-ins 

#TheCompanyCebu #ConnectedbyTheCompany #Worklink

Flexi Pass: The Most Flexible Plan in The Best Coworking Space in Cebu

May 7, 2020

Co-working spaces have long been considered as one of the most suitable spaces for startups, and small teams because it …

Read More...

The Company: Co-working Space in Cebu with 24/7 Access Dedicated Desk

November 13, 2019

The Company Cebu is a co-working space in Cebu that has a variety of workspace options for different types of professionals and businesses. One feature that most freelancers appreciate is the Dedicated Desk. The Dedicated Desk membership gives members 24/7 access and a guaranteed seat at the co-working space.

Read More...