E-Commerce Customer Service Representative

On-Site | Full-Time
Location: Cebu City, Philippines
US Shift Schedule

E-Commerce Customer Service Representative

Zero-Ten Park Philippines is looking for an E-Commerce Customer Service Representative to join a fast-growing eCommerce support team serving multiple consumer brands. In this role, you’ll help deliver exceptional customer experiences by resolving inquiries, addressing concerns, and ensuring customers receive timely and accurate support.

This opportunity is ideal for individuals who enjoy problem-solving, communicating with customers, and performing in a fast-paced, results-driven environment where quality, efficiency, and accountability matter.

Key Responsibilities

• Handle customer inquiries and support requests via email across multiple eCommerce brands
• Resolve customer concerns accurately and efficiently while minimizing escalations
• Manage inbound phone calls and customer interactions once qualified for phone support
• Follow established SOPs, workflows, and internal processes
• Utilize platforms such as Shopify, HubSpot, and other support tools to manage customer interactions
• Maintain accurate ticket documentation, case notes, and status updates
• Support operational and customer service tasks as needed
• Meet service-level expectations while maintaining high-quality customer experiences

Qualifications

• Previous customer service experience required (eCommerce experience is an advantage)
• Strong written and verbal English communication skills
• Comfortable handling both email and phone support
• Strong problem-solving and decision-making abilities
• Detail-oriented with the ability to manage multiple priorities
• Able to work independently while contributing to team goals
• Willing to work on-site in Cebu and follow US business hours
• Comfortable working in a KPI-driven and production-focused environment

What Success Looks Like

• Experience with serverless tools such as Cloudflare Workers or Google Cloud Platform (GCP)
• Familiarity with Cloudflare services and automation workflows
• PowerShell knowledge or cross-platform scripting experience

Why Join the Team

Successful Customer Service Representatives are able to:

• Manage high volumes of customer interactions efficiently
• Maintain 95%+ SLA compliance
• Consistently achieve 95%+ quality scores
• Demonstrate ownership and accountability when resolving customer concerns
• Balance speed, accuracy, and customer satisfaction
• Adapt quickly to changing priorities and operational needs

This role is ideal for individuals who take pride in delivering results while maintaining a positive customer experience.

Career Growth Opportunities

Top-performing team members may have opportunities to advance into specialized roles such as:

• Warranty Specialist
• Claims Specialist
• Quality Assurance & Training
• Operations Support

We believe that strong performance, reliability, and continuous improvement create opportunities for long-term career growth.

Why Join the Team

• Be part of a growing eCommerce support organization
• Gain exposure to multiple consumer brands and customer experience operations
• Develop valuable skills in communication, problem-solving, and customer relationship management
• Work with modern customer support platforms such as Shopify and HubSpot
• Opportunity for career progression into specialized and leadership-focused roles
• Join a team that values accountability, performance, and continuous improvement

Build your customer service career while developing skills that can open doors to future opportunities in operations, quality assurance, training, and customer experience management.

Ready to Apply?
Send your CV and brief cover letter to hr@zeroten.work or click the button below to submit your application.