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inbound sales and customer experience specialist

Inbound Sales & Customer Experience Specialist

by author-avatar | May 21 2026
On May 21, 2026
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Onsite | Full-Time
Location: Mandaue City

 

Inbound Sales & Customer Experience Specialist
Location: Mandaue City, Philippines

Zero-Ten Park Philippines is looking for an Inbound Sales & Customer Experience Specialist to join our growing team in Mandaue City. In this role, you will support a fast-growing luxury transport service catering to the Australian market by handling customer inquiries, converting bookings, and delivering a premium customer experience.

This position is ideal for individuals who are confident communicators, sales-driven, customer-focused, and thrive in fast-paced environments. If you enjoy speaking with customers, closing bookings, and keeping operations running smoothly, this role is for you.


Key Responsibilities

  • Handle inbound inquiries via phone, SMS, WhatsApp, email, and social media
  • Convert customer inquiries into confirmed bookings through strong communication and sales skills
  • Manage end-to-end booking coordination with accuracy and efficiency
  • Provide high-quality customer support aligned with a luxury service experience
  • Coordinate with drivers and operations teams to ensure smooth service delivery
  • Maintain and update booking systems, Google Sheets, and internal tools
  • Monitor and respond to customer interactions across communication channels
  • Collaborate with the team via Slack and internal communication platforms


Qualifications

  • Experience in inbound sales, BPO, customer service, or booking coordination roles
  • Strong written and verbal English communication skills
  • Confident in sales conversion and customer engagement
  • Comfortable supporting Australian-based clients (preferred)
  • Organized, detail-oriented, and able to multitask
  • Experience in inbound sales, BPO, customer service, or booking coordination roles
  • Strong written and verbal English communication skills
  • Confident in sales conversion and customer engagement
  • Comfortable supporting Australian-based clients (preferred)
  • Organized, detail-oriented, and able to multitask effectively
  • Tech-savvy and comfortable using tools such as Slack, Google Workspace, and booking systems
  • Willing to work on-site in Mandaue City
  • Flexible with early morning shifts and weekend rotations


Why Join Us

  • Work with an international client in a fast-growing industry
  • Be part of a dynamic and supportive team environment
  • Gain exposure to premium customer service and sales operations
  • Grow your career in customer experience, sales, and operations support


Ready to Apply?
Send your CV and brief cover letter to hr@zeroten.work or click the button below to submit your application.

Submit Your Application Here

FREQUENTLY ASKED QUESTIONS

Is this an on-site position?

Yes. This role is on-site and based at our Mandaue branch. You’ll be working closely with the team and our community from the office.

What’s the interview process like?

Our interview process is designed to be straightforward, respectful of your time, and focused on mutual fit.

  1. Initial Screening: Once we receive your application, our team will review your background to see if it aligns with the role.

  2. First Interview: If shortlisted, you’ll be invited for a short conversation—either online or on-site with someone from our hiring team. This helps us learn more about your experience and gives you a chance to ask questions.

  3. Final Interview: Selected candidates will proceed to a more in-depth interview with the CEO or hiring manager. This may include scenario-based questions or a quick task related to the role.

  4. Offer: If it’s a match on both sides, we’ll extend a job offer and discuss next steps for onboarding.

Throughout the process, we aim to keep communication clear and timely. We want you to feel informed and comfortable every step of the way.

What's the company culture like at ZeroTen Park Philippines?

At ZeroTen Park Philippines, our culture is collaborative, driven, and people-first.

We believe in creating meaningful connections—not just with our clients, but within our own team. You’ll find a supportive environment where ideas are welcomed, feedback is valued, and initiative is recognized. We work fast, but we also work smart—constantly improving our systems, celebrating wins (big and small), and helping each other grow.

Whether you’re in sales, community, or operations, you’ll be part of a team that values purpose, creativity, and progress—while having fun along the way.

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